🧾 Refund Policy for Digital Products

AtWell It's a Dog's Life, our goal is to provide you with trustworthy, easy-to-use resources to help you care for your dog with confidence—even on a budget. Because our products are delivered digitally and accessible immediately, our refund policy is designed to be fair and transparent for both you and us.

What Qualifies for a Refund

We offer refunds in the following cases:

✅ Technical Issues
If you experience problems accessing or downloading your product, and we can’t resolve the issue within 3 business days.

✅ Duplicate Purchases
If you accidentally purchased the same item more than once, we’ll refund the extra charge after verification.

✅ Unintentional Orders
If you purchased the wrong product and haven't accessed or downloaded the file yet, you may be eligible for a refund.

What Does Not Qualify

We do not issue refunds for the following:

  • You changed your mind after purchase.
  • You didn’t realize it was a digital (non-physical) product.
  • You accessed or downloaded the product but now feel it wasn’t what you expected.
  • You used the material and are now requesting a refund after consumption.

We encourage you to read product descriptions thoroughly and preview any sample content before buying.

How to Request a Refund

  1. To request a refund:
  2. Contact us within 7 days of purchase using our Contact Us Form
  3. Include: Your Name, Order Number, Product Name, and a brief explanation of your issue
  4. If applicable, we may ask you to confirm that the file has been deleted from your device before issuing the refund.

Refunds are processed to your original payment method, typically within 5–7 business days once approved.

Contact Us

Our Promise

We care deeply about helping fellow dog lovers. We only create digital products we believe in—and we stand by their value. If something doesn’t feel right, we want to hear from you and do our best to help—while protecting the integrity of our small business.

If you’re unsure about a product, reach out before purchasing. We’re happy to help you make an informed choice.